Work Flow - Work Orders
“What gets measured gets done, and what get’s routinely reported improves, until standards are met and consistently maintained.” Our Work Order System is Completely Measurable and Reportable.
Work Flows in "Real Time" with no delays in customer service response times. VEKTR® provides robust Work Orders which are customizable and configurable at the user level for each service type, meeting all of your needs and requirements. They can include photos, punch lists, logs, and any variety of attachments. This makes the system a training tool as you attach part of preventative maintenance manuals, pictures of the way things are supposed to be. This Task Management System works for all types of service requests, routine preventative maintenance items, customer/client service tickets, billable job requests, and corrective actions.
Whether centrally dispatched from a service center or automatically emailed from yours or your customer’s desktop or mobile unit, work flows in a productive, controlled manner. The System is User Friendly and Intuitive making it easy to implement and train personnel. The System is Secure so that transmissions cannot be intercepted by others. Work Order processes are documentable and reportable. The system is Green with no paper work to file or archive.
Customers of our VEKTR® clients utilize the Work Order System FREE as part of our offering. The Work Order portion of the system becomes the customer service communication link between the field, the office, and the customer, all On Line and In Real Time.
VEKTR® provides the platform for productive, multi-directional, multi-modal communication that is the life blood of any successful organization. Integrate your web presence, your network of mobile phones, and your email infrastructure into one cohesive, comprehensive, and communications system.
On Line Real Time - Building Log Cleaning Complaints
Your building log information and communications are archived in the system on line and can be made available by you givAing your customers controlled system access. They can enter a work order and have the automated follow up system monitor performance progress.
VEKTR® 's - Free Work Order Entry System for your Customers Communications of cleaning deficiencies, needed repairs, safety concerns, special service requests, and any other specific communication requiring a response, is best managed through the work order/follow up system. The system enhances customer satisfaction and retention, building levels of mutual trust and repores as you have an open and honest documented relationship. Everyone knows we are in the people business and people are going do things right most every time. But, it is good to have records showing how good you are on a routine basis, to counter balance the occasional performance failure. VEKTR® is the right system to assist you to meet and exceed customer expectations, and routinely document that you are in fact doing it.
